OAK LODGE DOORS LTD – PRIVACY POLICY

We are committed to maintaining the privacy and security of all personal information we collect.

Our Privacy Policy: Explains in clear language, who we are, how to contact us, and what information we collect and why. How we use it and which third parties that information may need to be shared with.

We collect and process your information to fulfil requests for information, administer the supply and invoicing of our products and provide continuous high levels of customer support and satisfaction.
By submitting your contact details you may also receive information on new products available and offers identified as being relevant and beneficial. This will be infrequent and non-intrusive.

Should you decide you prefer not to receive such information/offers you can simply let us know at any time by contacting us.

Who we are & How to contact us

Oak Lodge Doors Limited:

Registered in England & Wales No. 9872248

Please contact S Smithson to make a request under the Data Protection Act or EU data protection regulation or if you have any questions about your personal information:

Email: info@oaklodgedoors.co.uk
Address: Oak Lodge Doors Limited, 3 Oak Lodge Buildings Furnace Hill
Halesowen
West Midlands, B63 4BE

What information we collect and use

  •   Personal Contact Information: Name,

    Address
    Contact phone numbers Email address.

  •   Website Data
    Our website uses cookie files that record and store visitor’s usage also cookies which are necessary for function
    and to improve user experience. .
    We do this legitimately to monitor and improve our website and services. Visitors to our website have the option to not provide any personal information. However, doing so may prevent you from using some of our website features, such as submitting Contact Form & Quotation Request Enquiries.
    Similarly, if you decline to let us place certain cookies on your device, our website will only have limited functionality (see more information about what cookies are and how we use them on our site below in Cookies Policy)

    Our website is not designed for children, if you are under 18 years please do not send us personal information.

    Our website may from time to time contain links to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

  •   Photos: Property Survey as necessary and completed installation when permitted for marketing purposes.

How we use
We use the your information to provide personalised communications, respond to your enquiries, provide quotations, contract orders, invoicing, monitoring customer satisfaction, running and developing our business
Our legal basis is legitimate interest. The information is necessary for the purpose of delivering our products and improving our services.

Collection of Personal Contact Information
The personal information we store and use was collected when you provided it during visit to our showroom, verbally via telephone, by email or via our website enquiry forms.
We may also have received your personal details from our trusted GDPR compliant business partners (product manufacturers for whom we are approved installers of their products) and therefore the legitimate purpose of responding to a supply enquiry.

How long we store the Information we collect
Where we process your information in order to fulfil a contract for goods or services, we will securely store your information as long as is necessary to satisfy our service guarantees, warranties, financial and legal requirements.
Once we no longer have a legitimate business need to store or process your personal information we will delete or remove it at the earliest opportunity.
Where we have provided quotations without supply, we will store for no longer than 12 months after quotation expiry date. This will be destroyed by shredding and we will not contact you until such time you contact us.

The information we collect may be stored and processed in various locations; this will not include locations outside the European Economic Area (EEA) to our knowledge.

Who we may Share your personal information with
In some instances it is necessary for us to share your details with our trusted GDPR third-party business partners or service providers. Who like us meet and understand their/our Data Protection Legislation obligations. They will have their own privacy policies which will be readily available on their websites.
Information is retained for as long as they have legitimate need to.

  •   Our product suppliers: To facilitate supply direct deliveries, product warranty communications and engineer visits.
  •   Server management and data storage providers: They host and manage our secure website and business software

    that is essential to our business operations.

  •   UKAS accredited certification body Certass & Insurance back warranty providers: Registration purposes to satisfy our

    competent person scheme membership conditions where applicable

  •   We may also share the information as required or permitted by law, such as when we believe such disclosure is

    appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our terms & conditions, or to protect our rights or property or those of others.

    Data Security
    We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
    Our website is encrypted you can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page, however due to the nature of the internet we cannot personally guarantee the security for any information you disclose or transmit to us online.
    We also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers and documents in which we store personally identifiable information are kept in a secure environment.

    Your Rights Under Data Protection Legislation you have the following rights in certain circumstances as an individual:

    Right of access –to request access to your personal information and information about how we process it Right to rectification –to have your personal information corrected if it is inaccurate
    Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Right to restriction of processing – to restrict processing of your personal information

    Right to data portability – to electronically move, copy or transfer your personal information in a standard form Right to object – to object to processing of your personal information

Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk
where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

Cookie Notice
This notice is designed to help you understand what cookies are, how Oak Lodge Doors uses them and the choices you have in regards to their use.
By continuing to use our website you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits (‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth.

The cookies we use:

Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Sites are most popular.

Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet.

How can you manage which cookies are placed on your device?
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

Linking to other websites / third party content
We have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

Changes to this Privacy Policy

Oak Lodge Doors Ltd may change this policy from time to time by updating this page. This policy is effective from 24th May 2018.